Lead Software Engineer- IVR & Omnichannel APIs

Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms, driving the success of a high-impact, customer-facing application within a Fortune 50 company.

Responsibilities:

• Collaborate with team members to track and plan agile work supporting core cloud infrastructure
• Partner with internal architecture and other enterprise teams to ensure a resilient, state-of-the-art cloud environment for a high-profile enterprise application
• Develop and deliver proofs-of-concept (POCs) and sample implementations for widespread adoption within agile teams
• Work with senior leadership to influence project timelines, deliverables, and strategic direction
• Provide Tier 3 support during critical, high-impact incidents to ensure rapid resolution and minimal disruption

Requirements:

• At least 8 years of experience in coding and development on cloud-based platforms
• Demonstrated experience with IVR systems or similar contact center technologies
• Proven hands-on development expertise with large-scale cloud solutions
• Strong background in designing and implementing API/Web Services
• Excellent analytical, communication, organizational, and problem-solving abilities
• In-depth knowledge of artificial intelligence (AI) implementation, testing, and monitoring processes
• Bachelor's degree or higher in computer science or a related field
• Google Cloud (GCP) Contact Center
• Experience with SQL and MongoDB databases
• Previous experience supporting applications at a Fortune 100 company
• Experience in creating MCP Servers