Nextiva is a company reimagining how businesses connect through customer experience and team collaboration. They are seeking a Senior Technical Product Manager to lead their healthcare vertical strategy, bridging the gap between product, engineering, and the market.
Responsibilities:
- Act as the voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities
- Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers
- Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders
- Define and validate healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities
- Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact
- Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs
- Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations
- Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements
- Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards
- Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as whitepapers, demos, and integration guides
- Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation
- Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy
- Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards
Requirements:
- 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology
- Proven success shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)
- Strong technical background — familiar with API design, integration patterns, authentication, and data security
- Hands-on experience with EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)
- Deep understanding of healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)
- Exceptional communication skills — able to translate complex technical details into customer and business outcomes
- Demonstrated success working with cross-functional teams spanning engineering, design, marketing, and go-to-market
- Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)
- Prior experience as a Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products
- Background in CPaaS, CCaaS, or UCaaS product management
- Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication
- Experience with multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems
- Certifications in Agile, Scrum, or SAFe frameworks