Senior Technical Product Manager (Healthcare)

Nextiva is a company reimagining how businesses connect through customer experience and team collaboration. They are seeking a Senior Technical Product Manager to lead their healthcare vertical strategy, bridging the gap between product, engineering, and the market.

Responsibilities:

• Act as the voice of the market — continuously gather insights from healthcare providers, IT admins, and care teams to shape product priorities
• Partner closely with sales, solutions engineering, and marketing to craft compelling narratives for healthcare buyers
• Support enterprise and strategic sales cycles by demonstrating product capabilities, mapping integration architectures, and articulating value to both technical and clinical stakeholders
• Define and validate healthcare use cases and business outcomes tied to Nextiva’s communication and AI capabilities
• Own the healthcare product roadmap and strategy, balancing technical feasibility, customer demand, and business impact
• Define and launch EHR integration capabilities, leveraging FHIR, HL7, SMART on FHIR, and Epic App Orchard APIs
• Collaborate with engineering to deliver secure, scalable, and compliant integrations and SaaS workflows tailored for healthcare organizations
• Drive platform extensibility, working across internal product teams to align APIs, provisioning, analytics, and multi-tenant administration capabilities with healthcare-specific requirements
• Ensure compliance with HIPAA, HITRUST, and SOC 2, partnering with InfoSec and Legal to maintain healthcare-grade standards
• Partner with Product Marketing to position Nextiva’s healthcare solutions and create technical content such as whitepapers, demos, and integration guides
• Enable Sales, Customer Success, and Implementation teams through training, launch briefings, and product documentation
• Track and analyze market trends, competitor offerings, and regulatory developments to inform future product strategy
• Serve as a thought leader in healthcare communication technology, representing Nextiva at industry events, webinars, and customer advisory boards

Requirements:

• 8+ years of product management experience in SaaS, cloud, or communications platforms, with at least 3+ years in healthcare technology
• Proven success shipping SaaS products or integrations serving healthcare customers (e.g., EHR, CRM, or patient engagement platforms)
• Strong technical background — familiar with API design, integration patterns, authentication, and data security
• Hands-on experience with EHR APIs and data standards (FHIR, HL7, Epic App Orchard, SMART on FHIR)
• Deep understanding of healthcare operations, workflows, and compliance (HIPAA, HITRUST, PHI)
• Exceptional communication skills — able to translate complex technical details into customer and business outcomes
• Demonstrated success working with cross-functional teams spanning engineering, design, marketing, and go-to-market
• Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred)
• Prior experience as a Solutions Engineer, Sales Engineer, or Technical Consultant supporting healthcare SaaS products
• Background in CPaaS, CCaaS, or UCaaS product management
• Familiarity with AI-driven workflows and automation in patient engagement or healthcare communication
• Experience with multi-tenant SaaS platforms, enterprise provisioning, and API ecosystems
• Certifications in Agile, Scrum, or SAFe frameworks