Workday Business Systems Analyst

Zayo Group is a provider of mission-critical bandwidth to impactful companies, and they are seeking a Workday Business Systems Analyst to support and optimize Workday across their People & Culture organization. This role involves partnering with HR, IT, and external vendors to deliver system support, drive enhancements, and ensure Workday meets evolving business needs.

Responsibilities:

• Serve as first-level escalation during U.S. business hours for Workday issues when the Managed Service Provider is unavailable or outside of scope
• Provide hands-on configuration and troubleshooting support, including basic programming/configuration updates as needed
• Extract and organize data from Zayo’s ticketing platforms, enriching, when necessary, to be used for insights and trends
• Gather and document business requirements and translate them into functional specifications
• Knowledge of Workday reporting, business processes, security, and integrations
• Partner with internal teams and vendors on configuration, development, testing, and deployments
• Provide day-to-day Workday support to end users and clearly communicate issue resolution
• Articulate issues for escalation
• Identify opportunities to streamline processes and increase efficiency using Workday capabilities
• Support high-volume periods such as open enrollment, performance cycles, and annual HR initiatives
• Collaborate on cross-functional projects across HR, Payroll, Benefits, Talent, and IT

Requirements:

• Minimum of five years of experience as a Business Systems Analyst or similar role required
• Hands-on Workday experience with strong knowledge of system functionality across multiple modules required
• Bachelor's degree in a related field
• Experience supporting cloud-based / SaaS platforms
• Strong analytical, problem-solving, and organizational skills
• Ability to communicate technical concepts to non-technical stakeholders
• Proven ability to manage multiple priorities in a fast-paced environment