Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to create value for organizations. The Cloud Support & Automation Engineer will provide advanced technical support to global developers and IT professionals while implementing automation to improve the support experience.
Responsibilities:
- Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server)
- Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms
- Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations
- Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work
- Collaborate with engineering and operations teams to transition manual processes into scalable automated systems
- Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions
- Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices
- Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users
Requirements:
- Hands-on experience providing technical support in IT, cloud, or software environments
- Strong experience with PowerShell and command-line scripting for automation
- Practical knowledge of Azure administration, Entra / Azure AD, GitHub
- Proven ability to debug, troubleshoot, and resolve complex issues independently
- Analytical thinker with a continuous improvement mindset—able to question 'should this be automated?' and follow through
- Solid understanding of IT infrastructure, server administration, and tenant management
- Excellent communication skills and comfort working directly with technical stakeholders
- Ability to work remotely and collaborate across time zones
- Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting)
- Prior experience creating or maintaining a technical knowledge base
- Experience working with distributed global teams and supporting developer communities