Cloud Support & Automation Engineer

Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to create value for organizations. The Cloud Support & Automation Engineer will provide advanced technical support to global developers and IT professionals while implementing automation to improve the support experience.

Responsibilities:

• Provide advanced troubleshooting and problem resolution for Microsoft technologies (Azure, Entra, GitHub, Visual Studio Code, Dynamics 365, and Windows Server)
• Debug and resolve technical issues with a focus on identifying underlying causes, not just symptoms
• Design and implement automation tools (e.g., PowerShell scripts, command-line utilities, or small workflow automations) to optimize support operations
• Evaluate recurring support scenarios and propose automated solutions to eliminate repetitive work
• Collaborate with engineering and operations teams to transition manual processes into scalable automated systems
• Support the migration from ServiceNow to Dynamics 365, ensuring smooth data and workflow transitions
• Maintain and expand a technical knowledge base of scripts, troubleshooting steps, and best practices
• Participate in community events, handle occasional off-hours escalations, and deliver consistent high-quality support to global users

Requirements:

• Hands-on experience providing technical support in IT, cloud, or software environments
• Strong experience with PowerShell and command-line scripting for automation
• Practical knowledge of Azure administration, Entra / Azure AD, GitHub
• Proven ability to debug, troubleshoot, and resolve complex issues independently
• Analytical thinker with a continuous improvement mindset—able to question 'should this be automated?' and follow through
• Solid understanding of IT infrastructure, server administration, and tenant management
• Excellent communication skills and comfort working directly with technical stakeholders
• Ability to work remotely and collaborate across time zones
• Experience building or maintaining automation frameworks or workflow tools (e.g., Power Automate, Python, or other scripting)
• Prior experience creating or maintaining a technical knowledge base
• Experience working with distributed global teams and supporting developer communities