Network Engineer

Jobot is a leading organization in the staffing and employment services industry, committed to connecting talented professionals with innovative companies. They are currently seeking a dedicated and customer-focused Customer Service Representative to join their team in Mexico, MO, where the primary responsibility is to provide exceptional support to clients and manage customer inquiries effectively.

Responsibilities:

• Act as the primary point of contact for customers, responding promptly to inquiries via phone, email, or in person to ensure a seamless service experience
• Understand customer needs thoroughly and provide tailored solutions based on their specific requirements and our product offerings
• Foster positive relationships with customers by delivering consistent, high-quality customer service and support
• Maintain a comprehensive understanding of our products, services, and packaging processes to accurately inform and assist customers
• Keep detailed records of customer interactions, transactions, and comments within the customer relationship management (CRM) system for future reference and analysis
• Conduct customer satisfaction surveys, analyze feedback, and identify opportunities for process improvements to enhance overall service quality
• Participate in ongoing training sessions to stay updated on product features, industry trends, and customer service best practices

Requirements:

• A minimum of three years of experience in customer service
• Strong verbal and written communication skills
• Ability to build positive relationships with diverse customer profiles
• Proficiency in Customer Relationship Management (CRM) software and other customer service tools
• Team-oriented and capable of collaborating effectively across departments
• Committed to continuous learning and professional growth
• Experience within the manufacturing or packaging industry
• Proven familiarity with packaging processes or related fields