Key skills
Client service experiencePropertyCasualty LicenseMicrosoft Office proficiencyRelationship buildingAdaptabilityCollaborationLeadershipRisk ManagementSales
About this role
Gallagher is a global community focused on empowering businesses and individuals. They are seeking a Client Service Manager for their small business division to deliver exceptional customer service and build strong client relationships while collaborating with the sales team.
Responsibilities:
- Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner
- Secure existing business and drive the sale of additional services and lines of coverage
- Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives
- Guide your team members in addressing a client’s risk management needs through consultative conversations
- Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development
- Conduct periodic audits to ensure compliance standards and service levels are met
- Maintain accurate client and policy data and documents within the Gallagher system
- Use Gallagher's technology to improve productivity and quality
- Effectively manage multiple competing priorities
Requirements:
- Bachelor's degree with minimum 1+ years client service and/or claims management experience OR High School degree/GED with a minimum of 3+ years client service and/or claims management experience
- Property and Casualty Insurance License
- Proficiency in Microsoft Office