Sterile Processing Customer Service

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. The Customer Repair Support Specialist will provide training and continuous improvement support to hospitals, focusing on proper care and handling of surgical instruments to enhance patient safety.

Responsibilities:

• You’ll train customers in proper care and handling of surgical instruments and devices with the intent to reduce or limit the need for repairs and ensure the equipment is Procedure Ready
• Meet with customers to understand challenges and present solutions
• Recognize changes in instrument repair needs, identify possible root causes, and recommend STERIS services
• Be proactive in identifying issues before problems occur, developing a process for improvement, and ensuring implementation. You’ll also lead Proactive Maintenance Inspections for equipment including Flexible Endoscopes and Surgical Devices
• Record maintenance services, daily cost savings, and potential barriers to implementation

Requirements:

• High School Diploma or GED
• 4 years of related experience, ideally in a clinical environment, with a basic understanding of surgical instruments and medical devices
• Excellent presentation skills
• Associate's degree in Surgical Technology and Sterile Processing Certification
• Surgical Technology or Sterile Processing experience and training