Engineering Manager

Upshop is a leading provider of a SaaS platform that enhances operations for food retailers. They are seeking an experienced Engineering Manager to lead engineering teams in delivering high-quality software that aligns with business goals while promoting team performance and collaboration.

Responsibilities:

• Lead and manage engineering teams as they design, build, test, and deliver high-quality software on schedule, balancing efficiency, cost, and customer satisfaction
• Hire, onboard, train, and develop engineering talent; conduct regular one-on-ones, performance reviews, and team meetings to support career growth and performance objectives
• Set clear team goals and objectives aligned with departmental and company priorities
• Provide leadership, coaching, and motivation to drive accountability, ownership, and consistent execution
• Ensure timely resolution of escalations and partner with the Senior Director of Software Engineering on issues impacting delivery, quality, or timelines
• Design, code, review, and guide development of customer-facing features and backend services using technologies such as C#, React, PHP, and cloud-native services
• Participate in architectural discussions and guide teams on N-Tier architectures, microservices, and cloud-based solutions
• Promote engineering best practices, including clean, maintainable, and defect-free code; enforce standards through source control, pull requests, and code reviews using GitHub and Azure DevOps
• Support testing cycles and post-production deployments to ensure stable, reliable releases
• Ensure new work meets the Definition of Ready prior to sprint commitment; provide estimates and ensure timely assignment of work
• Collaborate closely with Product, QA, Customer Support, and Operations to translate business requirements into functional and technical solutions
• Monitor and report on team progress, sprint velocity, throughput, and delivery health
• Leverage observability and monitoring tools such as DataDog to ensure application performance, reliability, and operational health
• Encourage and guide responsible adoption of AI-assisted development tools (e.g., Cursor) to improve developer productivity, code quality, and delivery efficiency
• Contribute to technology and product roadmap planning for business-critical applications under the guidance of the Senior Director of Software Engineering

Requirements:

• Strong people management and leadership skills with the ability to coach, motivate, and develop high-performing teams
• Solid understanding of Object-Oriented Programming (OOP/OOD), functional programming, and N-Tier architectures
• Experience working with cloud-based, microservice-oriented systems
• Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders
• Strong organizational, analytical, troubleshooting, and problem-solving skills
• Customer-, service-, and results-oriented, with a strong sense of ownership and accountability
• Process-oriented and able to operate effectively in a fast-paced environment with minimal supervision
• Bachelor's or Master's degree in Computer Science, Engineering, or equivalent experience
• 6+ years of professional experience across the full software development lifecycle
• Hands-on experience with: React, JavaScript, TypeScript, HTML, CSS/Bootstrap
• C#, PHP, Laravel Framework
• Azure Cosmos DB, Azure SQL, MS SQL, and ODBC
• Experience with source control, pull requests, and code reviews using GitHub and Azure DevOps
• Experience working in agile development environments using tools such as JIRA and GitLab
• Familiarity with CI/CD pipelines, release management, and deployment automation
• Experience using DataDog or similar observability and monitoring tools
• Understanding of test-driven development (TDD) and testing frameworks such as PHPUnit, Jest, and Google Test
• Knowledge of Linux and Windows operating systems, command-line tools, and basic scripting (PowerShell, Bash)
• Comfortable guiding teams in the use of AI-assisted development tools such as Cursor
• Ability to adapt to change and thrive in a dynamic, fast-paced environment
• Experience working with large enterprise software deployments and solution-based products
• Exposure to retail grocery, food retail, or large enterprise technology environments
• Experience working in cross-functional, fast-growing organizations