Senior Linux Desktop Engineer

Russell Tobin is supporting the hiring process for a leading global professional services organization seeking a Senior Linux Desktop Engineer to join their End User Computing / Desktop Engineering team. This role is responsible for assisting in the delivery of IT engineering services, providing estimates, and designing solutions aligned to enterprise best practices and standards within desktop engineering.

Responsibilities:

• Engineer desktop operating system architecture, design, build, implementation, maintenance, and retirement
• Operate Intune and Linux management components and services such as Operating System Deployment, Software Updates, Software Deployments, Collections, Compliance Baselines, Software Package & Applications, and Client Health
• Collaborate with other engineering, operations, and support teams to provide direction and support, streamline processes, gain efficiency, and enhance the overall user experience
• Maintain systems and processes that enable management & security on endpoints
• Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests from internal customers, working with vendors when needed to resolve complex technical issues
• Review delivery and uptime metrics associated with services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
• Create and maintain documentation, including roadmaps, architecture, operational procedures, knowledge articles, user reference guides, and project plans
• Create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed

Requirements:

• Minimum three years of recent experience with and strong understanding of desktop operating systems and various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, and VPN
• Possess knowledge of Intune, Desktop Operating Systems (Win11, Mac OS, Ubuntu); Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and ZScaler. Disk Encryption, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy
• Strong script authoring skills for Windows and Linux
• Working knowledge of Antivirus, Antimalware, Data Loss Prevention, Network Access Controls, Disk Encryption, Active Directory/Entra, and PowerBI
• Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down complex deliverables and tasks into multiple pieces
• Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
• Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problems