Block is seeking a high-impact Manager, Outbound Sales Development to lead and scale outbound pipeline generation for Square. This role involves overseeing a team of Business Development Representatives, shaping outbound strategy, and ensuring high-performance in execution and conversion.
Responsibilities:
- Own the outbound engine: Define and drive the strategy, execution, and continuous improvement of outbound pipeline generation
- Exceed pipeline targets: Consistently deliver strong SQL, meeting, and conversion performance with high-quality output
- Sharpen outbound execution: Review cold calls, emails, and cadences to refine talk tracks, personalization, sequencing, and objection handling
- Improve conversion: Identify funnel gaps, diagnose root causes, and implement changes that increase meeting quality and downstream pipeline conversion
- Competitive positioning: Train the team to position Square’s integrated ecosystem as the modern, efficient, high-value alternative in the market
- Forecasting & reporting: Own pipeline forecasting and deliver clear, data-backed insights to Sales leadership
- Territory and ICP alignment: Collaborate across Sales, Marketing, and Sales Ops to refine ICP, prioritize accounts, and optimize outbound coverage
- Experiment & scale: Test new messaging, channels, and tactics. Operationalize what works; eliminate what doesn’t
- Develop elite outbound talent: Coach and mentor BDRs across call execution, active listening, objection handling, and qualification discipline
- Build a performance culture: Create a metrics-driven environment grounded in accountability, consistency, and continuous improvement
- Operational excellence: Implement scalable onboarding, coaching frameworks, and performance management systems that support rapid growth
- Cross-functional alignment: Partner closely with Sales Enablement and Marketing to ensure outbound campaigns and plays land with precision
- Data-driven management: Use Salesforce, Outreach, and analytics tools to inspect activity, monitor conversion trends, and drive targeted coaching
Requirements:
- 3+ years in Sales Development, Business Development, or outbound sales, including 1+ year in a leadership or coaching capacity
- Proven track record of leading high-performing teams that exceed outbound pipeline targets
- Deep expertise in outbound motions—cold calling, sequencing, messaging, objection handling, and multi-channel outreach
- Demonstrated ability to build, coach, and scale high-output teams that operate with urgency and discipline
- A data-first mindset with strong forecasting, operational rigor, and process-management skills
- Exceptional communication and leadership presence—you set clear expectations, rally teams, and drive results