Product Manager

Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for over 4,000 brands. The Product Manager role is a Builder’s PM position where the individual will drive product execution, ensuring clarity and quality in product documentation while mastering the enterprise file transfer domain.

Responsibilities:

• Become a domain and customer-workflow expert: Build deep understanding of enterprise file transfer/automation workflows (security, compliance, integrations, reliability) and use that knowledge to guide product decisions
• Know the competition cold: Maintain an active view of competitor products, patterns, pricing/packaging, and positioning—so Files.com can differentiate intentionally and win with conviction
• Set strategy, then ship: Translate strategy into a sequenced roadmap, run tight discovery when needed, and drive execution through delivery—making tradeoffs explicit and keeping scope sharp
• Run the day-to-day execution loop: stay active in GitLab + triage boards, use labels/workflows correctly, keep specs/decisions current, and unblock teams quickly
• Write exceptional product documentation: Produce clear, structured docs that customers and teammates rely on—requirements, specs, release notes, guides, and decision logs. Treat documentation as part of the product
• Drive crisp problem definition: Turn ambiguity into alignment: what’s broken, who it impacts, why now, what “good” looks like, and how success will be measured
• Partner tightly with engineering and design: Work as a true trio to shape solutions that are usable, feasible, and maintainable—while keeping speed high and quality non-negotiable
• Launch with excellence: Coordinate releases across teams, ensure go-to-market readiness (messaging, enablement, support workflows), and monitor adoption and quality immediately after launch
• Operate the feedback loop: Use customer conversations, support signals, telemetry, and qualitative feedback to iterate quickly, improve usability, and reduce sharp edges over time
• Raise the product bar systematically: Identify systemic friction (confusing workflows, missing guardrails, inconsistent patterns) and drive long-term improvements that compound across the platform

Requirements:

• Experience in product management, particularly in enterprise software
• Strong writing skills for creating clear, structured, and actionable documentation
• Ability to understand and differentiate customer workflows and competitor products
• Experience in translating strategy into a sequenced roadmap and driving execution
• Ability to make tradeoffs explicit and keep teams focused on outcomes
• Experience in working closely with engineering and design teams
• Strong problem definition skills to turn ambiguity into alignment
• Experience in coordinating product launches and ensuring go-to-market readiness
• Ability to operate feedback loops using customer conversations and telemetry
• High agency and ownership mentality, focusing on outcomes rather than outputs
• Willingness to learn and master the domain of enterprise file transfer and automation