Product Manager, Billing & Revenue Operations

Intelligems is a profit growth platform that helps e-commerce businesses succeed by uncovering profit opportunities. They are seeking a Product Manager to own their billing system and revenue operations, which involves building and evolving their billing platform to support complex subscription models and financial workflows.

Responsibilities:

• Own the billing system and payments infrastructure
• Define the product strategy and roadmap for Intelligems' billing platform, spanning subscription management, payment processing, invoicing, revenue recognition, refunds, and financial reconciliation
• Lead development of core billing features in partnership with Engineering to ensure accuracy, reliability, and seamless customer experiences
• Design and deliver scalable billing flows that support diverse pricing models, partnership arrangements (e.g., revenue shares, reseller agreements), and new business lines
• Improve payment success rates, reduce failed transactions, and optimize billing UX to minimize churn and support issues
• Partner with the Growth team to build billing capabilities that support effective upsell, cross-sell, and reactivation campaigns
• Design subscription upgrade/downgrade flows, trial management, and usage-based billing features that reduce friction and increase conversion
• Create self-service billing experiences that empower customers to manage their subscriptions without support intervention
• Act as the critical link between Engineering and Sales/Partnerships teams, translating business requirements into clear, complete functional specifications
• Proactively identify edge cases, missing requirements, and workflow gaps before features are built
• Develop deep expertise in our billing system's architecture and logic to anticipate how new features will interact with existing functionality
• Create documentation, SOPs, and training materials that enable Sales and Customer Success teams to effectively manage billing scenarios
• Collaborate with Finance to ensure billing data integrity, accurate revenue recognition, and seamless reconciliation
• Build reporting and dashboards that provide real-time visibility into billing health, failed payments, revenue metrics, and financial anomalies
• Implement guardrails, validation logic, and error handling to prevent billing mistakes that could impact customer trust or financial reporting
• Navigate compliance requirements (PCI, tax regulations, SCA) and translate them into product features and platform safeguards
• Maintain a holistic mental model of the billing system as it grows increasingly complex with new pricing models, partner arrangements, and feature additions
• Create frameworks and tooling that enable Sales, Partnerships, and Support teams to efficiently handle billing operations at scale
• Establish clear KPIs (e.g., payment success rate, billing error rate, time-to-resolution, expansion revenue) and use them to drive prioritization

Requirements:

• 3+ years of product management experience, with significant time spent on billing systems, payments, subscription management, or revenue operations in a SaaS environment
• Experience working closely with sales teams or in sales/partnerships roles: you understand how sales operates, what they need to close deals, and how to translate their requirements into product features
• Strong technical aptitude: you can understand system architecture, data flows, API integrations, and complex billing logic. You don't need to code, but you can hold detailed technical conversations with engineers and anticipate technical implications of product decisions
• Track record of bridging gaps between technical and business teams: you've successfully gathered requirements from non-technical stakeholders, identified missing pieces, and delivered features that work correctly the first time
• Experience with subscription business models: you understand MRR, expansion revenue, churn, cohort analysis, and how billing impacts these metrics
• Bonus points for deep hands-on experience with e-commerce billing platforms (Stripe, Shopify, WooCommerce, or similar): you've worked directly with these systems, understand their capabilities and limitations, and know common pitfalls
• Experience at a high-growth SaaS company, especially one serving SMB customers or operating on Shopify
• Familiarity with revenue operations, finance systems, and reconciliation workflows
• Background working with partnership or reseller billing models (revenue shares, co-selling arrangements)
• Experience enabling growth motions through product (upsells, trials, upgrade paths)
• Understanding of payment fraud, risk management, and failed payment recovery strategies