Customer Service Representative

Allied Electric, Heating & Air is a company with over 30 years of expertise in commercial and residential electrical and HVAC work. They are seeking a Customer Service Representative to handle phone calls, book appointments, and ensure an excellent customer experience while maintaining high levels of customer satisfaction.

Responsibilities:

• Answer phone calls
• Book appointments
• Maintain an 85% call booking rate
• Provide support
• Address concerns
• Ensure excellent customer experience
• Maintaining high levels of customer satisfaction by responding efficiently and empathetically to customer needs
• Contributing to a positive company image

Requirements:

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Ability to deliver exceptional Customer Experience
• Strong communication, active listening, and problem-solving skills
• Ability to work independently and meet deadlines and KPIs in a remote work setting
• High school diploma or equivalent required
• Basic proficiency in using customer service software or CRM tools is a plus
• Additional training or certification in customer service is advantageous