Key skills
People Business PartneringOrganizational DesignLeadership DevelopmentHigh-growth Tech ExperienceAISaaS ExperienceData AnalysisCommunication SkillsCollaboration SkillsProblem-solving SkillsSaaSLeadershipChange ManagementCommunicationCollaboration
About this role
Talkdesk is pioneering a new era of Customer Experience Automation, redefining how brands interact with customers through AI. They are seeking a strategic Sr. Director of People Business Partnering to support their global Product & Engineering organization, acting as a trusted advisor to senior leaders and driving organizational design and leadership development.
Responsibilities:
- Act as a trusted advisor to senior leaders in Product and Engineering on all things people-related: organizational design, change management, leadership development, and workforce planning
- Lead a lean team of global People Business Partners to support the growing needs of our global P&E population
- Partner closely with leaders across the US, India and Portugal to ensure a globally aligned, locally relevant people strategy
- Drive key talent initiatives such as performance management, succession planning, engagement surveys, and employee experience
- Analyze people data and trends to proactively identify opportunities and recommend solutions to improve organizational health, design and effectiveness
- Collaborate with People COEs to roll out programs in L&D, DEI, compensation, and recruiting that support our business goals
- Help scale and evolve our PBP function as we continue to grow rapidly across markets and time zones
Requirements:
- 10+ years of progressive People experience, including 5+ years as a People Business Partner supporting technical organizations
- Experience working in high-growth tech environments, ideally with global, distributed teams
- Strong business acumen with the ability to balance strategic thinking with execution
- Proven track record of building and influencing senior leadership relationships
- Comfortable navigating ambiguity, driving change, and operating with a strong sense of ownership
- Experience managing and developing high-performing People teams
- Exceptional communication, collaboration, and problem-solving skills
- Experience in an AI or SaaS company