Product Manager

Transcard is a Chattanooga-based company offering global payment orchestration solutions. The Product Manager will own and define new product features, serving as a liaison between teams and stakeholders while ensuring alignment with business goals and market demands.

Responsibilities:

• Own and define new product features and functionality, ensuring they align with Transcard's vision and meet market demands
• Gather input from internal stakeholders (including sales, marketing, customer support, and operations) and external clients to prioritize requirements and inform product development
• Communicate and drive internal approval from senior management for new features and functionality, ensuring buy-in and alignment with business goals
• Collaborates closely with product team to understand business goals and help identify product solutions (B2B SaaS) to the problems and requirements expressed by our customers
• Act as liaison and develop detailed product specifications and business requirements for Product team, UX team, Business Analyst, and Development teams, ensuring clarity and completeness
• Responsible for E2E technical delivery of Product, feature development and backlog
• Conduct thorough market analysis and competitive research to identify trends, opportunities, and customer pain points
• Maintain and prioritize a dynamic product roadmap, balancing stakeholder needs, business objectives, and technical feasibility
• Fully understands product offerings and services (acts as SME from technical perspective)
• Lead the ideation, technical development, and launch of new features, ensuring a user-centric approach and adherence to timelines
• Agrees product iterations and allocation of deliverables within the sprints
• Act as a product evangelist internally and externally, effectively communicating product vision, benefits, and functionality to prospects, clients, and strategic partners
• Define and track key performance indicators (KPIs) to evaluate product success and inform future iterations

Requirements:

• 3+ years of product management experience in SaaS, fintech, or payments, with a proven track record of managing the product lifecycle
• Strong understanding of payment processing systems, industry regulations, and emerging trends
• Exceptional analytical and problem-solving skills, with a focus on data-driven decision-making
• Excellent communication and interpersonal skills, capable of engaging effectively with senior management, internal teams, and external clients
• Experience in Agile methodologies
• A passion for technology and a commitment to delivering AI-driven innovative payment solutions
• Act as an individual contributor
• Owns business requirements from Executive Sponsors and Leadership
• Understands overall vision and strategy of the product as directed by Executive Sponsors and Leadership
• Own product roadmap and serve as main point of contact for major product-related queries
• Subject Matter Expert and evangelist of the platform for internal teams as well as prospects, clients and strategic partners
• Represents the end-user and ensures their needs are met
• Aids in devising strategies that advance the product along its journey to market effectively
• Collaborates with stakeholders to keep them updated on progress
• Sharing stakeholders' expectations/concerns with the development team
• Responsible for product customer journey
• Educates staff on product value and strategy
• The ability to balance multiple competing deliverables and prioritize as required
• Cultural dexterity, maturity, and ability to influence beyond role or title
• A willingness to learn, flexibility, and ability to perform under significant pressure
• Strong communication skills and ability to manage functional teams across all levels of seniority
• Understands and can effectively communicate/demonstrate how product features delight customers and drive revenues
• MBA is preferred, but not required, or equivalent work experience