Transcard is a Chattanooga-based company offering global payment orchestration solutions. The Product Manager will own and define new product features, serving as a liaison between teams and stakeholders while ensuring alignment with business goals and market demands.
Responsibilities:
- Own and define new product features and functionality, ensuring they align with Transcard's vision and meet market demands
- Gather input from internal stakeholders (including sales, marketing, customer support, and operations) and external clients to prioritize requirements and inform product development
- Communicate and drive internal approval from senior management for new features and functionality, ensuring buy-in and alignment with business goals
- Collaborates closely with product team to understand business goals and help identify product solutions (B2B SaaS) to the problems and requirements expressed by our customers
- Act as liaison and develop detailed product specifications and business requirements for Product team, UX team, Business Analyst, and Development teams, ensuring clarity and completeness
- Responsible for E2E technical delivery of Product, feature development and backlog
- Conduct thorough market analysis and competitive research to identify trends, opportunities, and customer pain points
- Maintain and prioritize a dynamic product roadmap, balancing stakeholder needs, business objectives, and technical feasibility
- Fully understands product offerings and services (acts as SME from technical perspective)
- Lead the ideation, technical development, and launch of new features, ensuring a user-centric approach and adherence to timelines
- Agrees product iterations and allocation of deliverables within the sprints
- Act as a product evangelist internally and externally, effectively communicating product vision, benefits, and functionality to prospects, clients, and strategic partners
- Define and track key performance indicators (KPIs) to evaluate product success and inform future iterations
Requirements:
- 3+ years of product management experience in SaaS, fintech, or payments, with a proven track record of managing the product lifecycle
- Strong understanding of payment processing systems, industry regulations, and emerging trends
- Exceptional analytical and problem-solving skills, with a focus on data-driven decision-making
- Excellent communication and interpersonal skills, capable of engaging effectively with senior management, internal teams, and external clients
- Experience in Agile methodologies
- A passion for technology and a commitment to delivering AI-driven innovative payment solutions
- Act as an individual contributor
- Owns business requirements from Executive Sponsors and Leadership
- Understands overall vision and strategy of the product as directed by Executive Sponsors and Leadership
- Own product roadmap and serve as main point of contact for major product-related queries
- Subject Matter Expert and evangelist of the platform for internal teams as well as prospects, clients and strategic partners
- Represents the end-user and ensures their needs are met
- Aids in devising strategies that advance the product along its journey to market effectively
- Collaborates with stakeholders to keep them updated on progress
- Sharing stakeholders' expectations/concerns with the development team
- Responsible for product customer journey
- Educates staff on product value and strategy
- The ability to balance multiple competing deliverables and prioritize as required
- Cultural dexterity, maturity, and ability to influence beyond role or title
- A willingness to learn, flexibility, and ability to perform under significant pressure
- Strong communication skills and ability to manage functional teams across all levels of seniority
- Understands and can effectively communicate/demonstrate how product features delight customers and drive revenues
- MBA is preferred, but not required, or equivalent work experience