Sr. Site Reliability Engineer

Teladoc Health is empowering individuals to live their healthiest lives through virtual care. They are seeking a Senior Site Reliability Engineer to ensure the reliability, automation, and infrastructure-as-code for their modern Data & AI platform, focusing on maintaining an Azure-based data ecosystem.

Responsibilities:

• Build and maintain Terraform modules for data platform services (Snowflake, Airbyte, Astronomer, dbt, Kafka)
• Develop IaC standards, GitOps workflows, and automated CI/CD pipelines using GitHub Actions
• Migrate manual configurations to fully codified infrastructure and enable self‑service provisioning for engineers
• Implement monitoring, alerting, and SLO/SLIs for data pipelines and platform components
• Lead incident response, root cause analysis, and postmortems
• Create automation, runbooks, and self‑healing capabilities to reduce MTTR
• Design secure connectivity patterns between Azure and AWS vendor systems
• Troubleshoot networking, VPN, private endpoints, DNS, and MFT integrations
• Build CI/CD pipelines using GitHub Actions for infrastructure changes with comprehensive testing (terraform plan, validate, compliance checks)
• Implement policy-as-code using tools like Sentinel, OPA, or Azure Policy integrated into GitHub workflows
• Develop testing frameworks for infrastructure code (Terratest, kitchen-terraform) with automated execution in GitHub Actions
• Improve abstractions and tooling to streamline development workflows
• Optimize Snowflake compute usage and Airflow/dbt performance
• Apply cloud cost management practices and tagging strategies
• Support capacity planning and forecasting
• Lead complex troubleshooting efforts across distributed systems spanning multiple cloud providers
• Debug integration issues with Kafka streams, CDC patterns, and real-time data pipelines
• Resolve platform-wide incidents involving Snowflake, Astronomer, Airbyte, and downstream BI tools (PowerBI, Tableau, Cube Cloud)
• Partner with vendors for escalated support cases and coordinate resolution across multiple teams

Requirements:

• 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering roles
• 5+ years production experience with Terraform at scale
• Strong Azure expertise; AWS experience beneficial
• Experience operating cloud-based data platforms (Snowflake, Airflow, etc.)
• Expert GitHub knowledge (pull requests, Actions, branching strategies)
• Strong troubleshooting skills across distributed systems, networking, and data pipelines
• Proficient in Python, Bash, PowerShell; able to read SQL and YAML/JSON
• Strong experience with containerization and orchestration (Docker, Kubernetes)
• Healthcare data experience (FHIR, HL7, claims data)
• Kafka experience, dbt administration, BI tools (PowerBI/Tableau)
• Experience with data quality frameworks and synthetic data generation
• Policy-as-code tools (Sentinel, OPA, Checkov)