Remote Customer Service Rep - Starting Monday, February 23, 2026

Transworld Systems Inc. is seeking ambitious and self-motivated individuals to join their team as Remote Customer Service Representatives. The role involves assisting customers with inquiries, documenting account information, and ensuring adherence to regulations while achieving quality assurance goals.

Responsibilities:

• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Requirements:

• Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties
• Effective call handling skills and high levels of professionalism are required
• A strong focus on exemplary shift attendance is required
• The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
• A High School graduate/ equivalent is required
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
• One to two years' experience working in a call center environment