Team Lead, Customer Engineering (SRE) - Data Security

Proofpoint is a global leader in human- and agent-centric cybersecurity. They are looking for an experienced Team Lead, Customer Engineering to own the operational success of DSPM in customer environments, ensuring reliability, scalability, and predictability of the platform while acting as a technical advisor to customers.

Responsibilities:

• Own operational health and reliability of DSPM across customer environments
• Act as a senior technical point of contact for customers during escalations and complex issues
• Lead technical investigations and clearly communicate findings, impact, and resolution plans to customers
• Serve as a trusted advisor on deployment architecture, operational readiness, and platform limitations
• Define and maintain operational health signals and dashboards for customers and internal teams
• Provide structured, written feedback to Product and Engineering based on production and customer experience
• Lead and mentor a team of Customer Engineers with high standards for technical and communication quality

Requirements:

• 8+ years of experience in SRE, DevOps, Platform Engineering, or senior Technical Support roles
• 2+ years of technical team leadership or mentorship experience
• Strong hands-on experience operating cloud-native systems on AWS
• Proven experience debugging complex, distributed systems in production
• Demonstrated ability to communicate clearly and directly with customers in high-pressure situations
• Strong written communication skills, including customer-facing summaries and internal technical documentation
• Experience managing customer escalations end-to-end, from diagnosis through resolution
• Experience in customer-facing roles supporting enterprise SaaS platforms
• Background in security, data platforms, or regulated environments
• Experience translating technical constraints into clear customer guidance