Infrastructure Engineer *

Virtual Service Operations is a hybrid cloud and managed services consulting firm seeking an Infrastructure Engineer to support and improve enterprise storage services in a production environment. The role involves troubleshooting incidents, fulfilling requests, executing maintenance, and ensuring storage and data protection services remain healthy and performant.

Responsibilities:

• Monitor, troubleshoot, and resolve storage-related incidents impacting performance, capacity, connectivity, and availability
• Administer and support storage platforms in scope (e.g., NetApp, Pure, Infinidat, Nimble, VMware vSAN)
• Perform routine operational tasks: storage health checks, capacity management, performance trending, and remediation of common alerts
• Execute approved storage changes such as provisioning, resizing, reclamation, and lifecycle tasks
• Fulfill requests for new or expanded storage, including: sizing, LUN/volume creation, mapping/presentation, validation, and documentation
• Support datastore lifecycle tasks (expand/extend, cleanup, optimization, and standardization)
• Support backup/restore operations and troubleshooting in coordination with documented procedures (job health, restore execution, replication status, restore testing)
• Assist with DR readiness activities such as restore validation, failover testing steps, and runbook execution as assigned
• Participate in planned maintenance windows for storage and data protection platforms (firmware/OS upgrades, patches, configuration changes)
• Validate post-change system health and document outcomes
• Open and manage vendor support cases: collect logs, perform initial triage, coordinate replacement actions, and document resolution
• Support hardware lifecycle activities as required
• Maintain and improve runbooks/KBs for provisioning, restore procedures, and operational standards
• Identify recurring issues, propose operational improvements, and implement monitoring or process enhancements where appropriate

Requirements:

• 3 - 5 years of relevant, professional experience
• Proficient with: NetApp, Pure, Infinidat, Nimble, VMware vSAN
• U.S. citizenship status required pursuant to a government contract
• Excellent communicator in writing and speaking
• Ability to work independently but also value teamwork
• Excellent problem-solving skills
• Looking for a job where performance appraisals occur regularly and looking forward to advancing career
• Seeking a community of virtue-centered co-workers and clients