Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 03/19/26

Carenet Health is a company that fosters collaboration, creativity, and innovation while empowering growth through trust and opportunity. They are seeking a Healthcare Customer Service Rep who is passionate about supporting patients with their healthcare needs and providing exceptional customer service via telephone.

Responsibilities:

• Provides exceptional customer service and engagement via telephone
• Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with healthcare related issues/concerns that are assessed through outreach programs
• Respond to the needs of a 24/7/365 operation as needed
• Researches, identifies and solves problems; verify eligibility of services and places call backs as required
• Meets and supports established service and sales and business objectives by meeting and exceeding performance standards
• Ability to communicate effectively with callers from diverse socio-economic, cultural, geographic, racial, and age groups
• Ability to multi-task (simultaneously think, talk, type)
• Uses excellent listening skills to receive, process and document detailed information

Requirements:

• High School Diploma or General Education Degree (GED) required - this will be verified during background check
• Strong computer experience (data entry, screen navigation, keyboarding)
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Able to provide 2 monitors at least 22 inches with HDMI and Display ports