Organizational Change Manager (OCM)/Project Manager

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. They are seeking an experienced Organizational Change Manager (OCM)/Project Manager to enhance the client's existing systems into a centralized solution, improving operational efficiency and customer service. The role involves conducting process assessments, developing change strategies, and supporting project readiness for implementation.

Responsibilities:

• Perform Process Assessment: Conduct AS-Is and To-Be analysis for the process impacted by the implementation of the project, including business and technology support structures
• Develop OCM Plan and Change Strategy: Create and document OCM plan or strategy for the project, define change resistance mitigation strategies, and develop an OCM roadmap and methodology
• Support Change Readiness: Assess project readiness for implementation, develop the client's readiness plan and roadmap, and facilitate readiness communication and feedback loops
• Support Prosci ADKAR Adoption for the project: Conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap
• Develop the OCM Governance Structure: Define OCM sponsorship and leadership roles, create stakeholder management and communication frameworks, develop and implement Key Performance Indicators (KPIs) for OCM effectiveness
• Update Project’s Communication Management Plan and Strategy: Define communication channels and audience segmentation and implement multi-channel communication strategies
• Create stakeholder OCM communication strategies and update in the Project’s Communication Management Plan
• Build Change Agent Capacity: Identify and train the client’s change agents needed for the scope of the project and define roles and responsibilities on change adoption
• Project Persona Research and Assessment: Analyze persona-based needs and training requirements for the project teams and the end user community
• Continuous Improvement and Reinforcement: Develop a continuous improvement roadmap and establish reinforcement strategies for sustaining change

Requirements:

• Within the last ten (10) years, must have five (5) years of broad, extensive and increasingly responsible experience applying Project Management principles, methods, techniques, and tools
• Within the last ten (10) years, at least three (3) years of applying Project Management principles, methods, techniques, and tools experience must have been in a lead capacity
• Must possess a Bachelor's Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request
• Must possess a valid Project Management Professional (PMP) certification from the Project Management Institute (PMI) or Agile certifications, which will be verified. The PMP certification is required and may not be substituted with additional experience. A copy of the certification must be provided upon request
• Must have five (5) years of experience supporting organizational change tied to IT system implementations
• Must possess a current Prosci Organizational Change Management Certification. A copy of the certificate must be provided upon request. May not be substituted with additional experience
• Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role
• Within the last ten (10) years, experience working with licensing, enforcement, compliance, or regulatory staff
• Within the last ten (10) years, ability to translate technical changes into operational impacts for end users