Organizational Change Manager (OCM)/Business Analyst

Capio Group is an Information Technology Consulting firm serving the public sector since 2010, seeking an experienced Organizational Change Manager (OCM)/Business Analyst. The role involves enhancing client systems into a centralized database solution to improve operational efficiency and support data-driven decision-making.

Responsibilities:

• Working cross-functionally to assess and document existing business processes by leveraging experience with BPI methodologies
• Conducting data and process analysis to identify inefficiencies, bottlenecks, and areas for improvement
• Developing, recommending, and implementing process improvement strategies to optimize performance including Business Process and Workflow diagrams that will be used to implement a new solution
• Identify data-driven insights that can be used to measure the effectiveness of process changes and drive sustainable improvements
• Provide guidance and training to employees on process changes to ensure successful adoption
• Lead and support continuous improvement initiatives to drive operational efficiency across the client organization
• Support Change Readiness: Assess project readiness for implementation, develop the client's readiness plan and roadmap, and facilitate readiness communication and feedback loops
• Support Prosci ADKAR Adoption for the project: Conduct ADKAR assessment, develop remediation plans and assessments, and create ADKAR progress tracking roadmap
• Continuous Improvement and Reinforcement: Develop a continuous improvement roadmap and establish reinforcement strategies for sustaining change

Requirements:

• Within the last ten (10) years, must have at least five (5) years of experience applying analytical processes on IT projects
• Within the last ten (10) years, at least three (3) years of applying analytical processes on IT Projects experience must have been in business systems analysis and design
• Must possess a Bachelor's Degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request
• Within the last ten (10) years, must have five (5) years of experience supporting organizational change tied to IT system implementations
• Must possess a current Prosci Organizational Change Management Certification. May not be substituted with additional experience. A copy of the certification must be provided upon request
• Within the last ten (10) years, must have a minimum one (1) year of experience with Accela Civic Platform or Accela licensing and enforcement modules
• Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. In addition, you must be able to submit completed reference forms when requested. Each reference form must be signed by the referenced individual. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role
• Within the last ten (10) years, background in business process mapping, future-state design, and stakeholder engagement
• Within the last ten (10) years, experience working with licensing, enforcement, compliance, or regulatory staff
• Within the last ten (10) years, ability to translate technical changes into operational impacts for end users