Product Manager

ISC (Integrated Specialty Coverages, LLC) is redefining insurance distribution through technology, data, and AI/ML. The Workers Compensation Product Manager (WCPM) focuses on optimizing MGA gross margin for assigned insurance programs while collaborating with various business units and serving as a subject matter expert on policy data and reporting.

Responsibilities:

• Maintain product/program scorecards (conversion, mix, rate adequacy)
• Analyze premium, loss, and segmentation trends
• Monitor loss development & credibility
• Deliver actionable insights to BU leaders & management
• Report premiums, losses, and triangles
• Prepare data for actuaries & rate filings
• Support rate adequacy & loss trend analysis
• Apply statutory reporting knowledge
• SME on policy & claims data (ISC/partner systems)
• Ensure data retention, storage, visualization & reportability
• Use SQL/Python to acquire, summarize & report data
• Drive insights, automation & process efficiency
• SME on W/C laws & regulations
• Support compliance across policy & claims
• Guide PAS configuration & implementation
• Manage rating plans (bureau rates, loss costs, modifiers)
• Monitor bureau/regulatory updates
• Analyze exposure & pricing trends
• Lead implementation with Tech
• Manage forms/kits (bureau, carrier, proprietary)
• Lead system integration & rollout
• Partner with UW & Tech teams
• Define requirements to streamline & automate UW/issuance
• Evaluate third-party data sources
• Ensure TPA loss runs are ingested, archived & reportable
• Assess competitors & segments
• Identify advantages, gaps & enhancements
• Balance production, loss ratio, commissions & fees
• Support portfolio profitability decisions

Requirements:

• 5+ years P&C insurance product management experience including responsibility for workers compensation
• Familiarity with P&C insurance policy and claims work processes and P&C insurance data and relevant metrics
• Experience with Workers Comp bureaus and rating organizations including NCCI and state-specific bureaus. Familiar with Workers Comp rating calculations and processes. Experience with state insurance department rate and forms filings and compliance policy & claim reporting
• Demonstrated process analysis and automation competency
• Strong analytical and data skills. Excel power user. Experience with SQL, Python or other data extraction and reporting tools to acquire policy and premium data from data warehouse tables. Experience with Microsoft Power BI a plus
• Working knowledge of actuarial fundamentals including loss development triangles, rate level indications, premium and loss trends, credibility
• Exceptional communication and interpersonal skills are required to collaborate with underwriters and other domain experts, brief executives and external partners and develop actionable recommendations for product and process innovations
• BA/BS college graduate - Quantitative discipline preferred. Master's degree is a plus. CPCU or some actuarial exams are a plus