ServiceTitan is a company focused on improving the home services industry through innovative technology solutions. They are seeking a Staff Product Designer to join their Experience Design team, responsible for solving complex problems and creating user-centered designs for a class-leading SaaS product.
Responsibilities:
- Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
- Develop deep expertise across multiple product's problem areas
- Quickly prototype solutions to visual and interaction problems
- Talk to users and understanding their problems and current pain-points
- Design experiences that are simple, elegant, and solve real problems
- Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
- Validate product ideas through experimental design and research approaches
- Ship valuable and high-quality work without sacrificing speed
- Help more junior designers develop empathy for our users and advocate for our users’ needs
- Represent our users in product strategy and roadmap discussions
- Review product design work and give constructive feedback
- Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team
Requirements:
- Experience designing a modern SaaS or enterprise platform or one comparable
- An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
- A love for solving complex product problems with simple design solutions
- Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
- A passion for solving core product problems while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
- Experience collaborating with other designers to build a cohesive product
- Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the 'why' behind your design rationale