Inbound Customer Service Representative

Afni, Inc. is a leading global customer service provider that's been around for more than 80 years. As a Remote Customer Service Representative, you'll be responsible for responding to customer inquiries, troubleshooting issues, and providing exceptional service to ensure customer satisfaction.

Responsibilities:

• Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs
• Process orders, update customer accounts, and ensure accurate records in internal systems
• Multitask effectively between handling customer inquiries and navigating multiple systems
• Strong attention to detail

Requirements:

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting
• Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods of time
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States
• You must live in one of these states: Alabama, Georgia, North Carolina, South Carolina, Texas
• Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
• 25Mbps Download/10Mbps Upload
• Ping Rate – Less than 100 ms
• A private workspace with desk/chair, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours
• Ability to be on webcam during working hours