Sales Engineer - Predict/Engage

mPulse is a company focused on engagement and analytics solutions, and they are seeking a Sales Engineer to join their go-to-market team. The Sales Engineer will serve as a technical and strategic partner, collaborating with the sales team to drive sales of core solutions and ensuring alignment between customer needs and product capabilities.

Responsibilities:

• Work with the Sales Executive throughout the sales cycle from discovery through opportunity closure in support of sales productivity
• Participate in client meetings as needed both virtually and in-person
• Bring subject matter expertise to sales opportunities by staying current on product, technology, and market changes that may impact customer buying decisions
• Contribute to deal strategy discussions and internal opportunity reviews to promote successful outcomes
• Speak the language of the buyer by adapting communication and delivery to varying stakeholder groups, clearly connecting needs/problems to the capabilities of the product
• Own the readiness of demo environments and deliver tailored product demonstrations that align with customer use cases, clearly articulating business value, operational impact, and competitive differentiation
• Conduct discovery sessions focused on current-state challenges and desired future-state outcomes
• Develop and respond to detailed customer and prospect questions, including product, technical, functional, and operational inquiries as part of formal evaluations and procurement cycles, such as a Request for Information (RFI), Request for Proposal (RFP), Technical Questionnaire, etc
• Contribute to and manage the RFP process from a project management standpoint, including stakeholder coordination, planning, milestone tracking, and ensuring timely submission
• Collaborate cross-functionally within Sales, Marketing, Legal, Finance, Product, Implementation to ensure accurate positioning, fit, and feasibility of solutions
• Provide feedback on competitive positioning, market trends, and customer objections to Sales, Marketing, and Product teams
• Contribute to the development and maintenance of sales enablement assets, demo content, and standard responses
• Identify opportunities to improve sales and sales engineering processes and tools
• Support effective handoff to implementation teams
• All other duties as assigned

Requirements:

• Strong interpersonal and communication skills, with the ability to effectively collaborate with diverse stakeholders at all organizational levels
• Possesses technical understanding of SaaS platforms, predictive technology solutions, consumer engagement technology solutions, and enterprise integrations, including APIs and data feeds
• Understands the healthcare payer market, the broader healthcare ecosystem, and the positioning of the Predict & Engage products
• Communicate complex ideas in simple, clear, business-focused terms
• Technical competence blended with sales acumen
• Proactive and resourceful, excellent problem-solving skills, very well organized
• Project management and coordination across workstreams and stakeholder groups
• Position solutions competitively and address concerns/questions in real-time to provide immediate clarity
• Strong presentation, demonstration, and storytelling skills
• Collaborative mindset with a focus on advancing sales opportunities
• Process-oriented with ability to identify, recommend, and carry out process changes
• Bachelor's degree with technical focus (Computer Science, Engineering, etc.) preferred
• 5+ years of professional experience as a Sales Engineer in a market-facing environment or other roles such as technical support, account management, or sales
• 5+ years supporting enterprise sales cycles
• 3+ years project management leading cross-functional projects
• Highly proficient in MS Office, MS Teams
• Experience with Salesforce or equivalent CRM
• Ability to stand and sit for extended period of time
• Ability to lift 10 lbs. weight
• Experience with Responsive, Loopio, or equivalent RFP tool is a plus
• Experience with Atlassian Jira & Confluence is a plus