Aledade, Inc. is a public benefit corporation focused on empowering independent primary care. The Senior Salesforce Technical Project Manager leads enterprise-level Salesforce delivery initiatives and oversees complex technical implementations, ensuring high-quality outcomes for a multi-cloud Salesforce environment.
Responsibilities:
- Lead multiple Salesforce and integration workstreams across Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and middleware (MuleSoft)
- Drive planning, estimation, solution walkthroughs, technical task orchestration, and cross-team execution management
- Review and translate business requirements into actionable technical delivery plans
- Oversee technical design sessions with Architects, Developers, and Integration Engineers
- Coordinate with Salesforce Admins, Developers, DevOps Engineers, Integration Engineers, Data teams, Security and partner vendor teams
- Facilitate alignment across parallel workstreams (Data, Security, Product, Analytics, Integrations)
- Ensure clear communication of project timelines, risks, decisions, and dependencies
- Conduct regular 1-on-1s to align individual career goals with organizational needs, identifying growth opportunities for Admins and Developers alike
- Set clear KPIs and performance benchmarks, providing constructive, real-time feedback to maintain a high-performing engineering culture
- Ensure team adherence to best practices, standards, and governance processes
- Ensure technical solutions follow Salesforce best practices, data modeling standards, automation patterns, and platform guardrails
- Work closely with Solution Architects and Security Architects to validate solution alignment and integration approach
- Support detailed technical implementation planning, sequence diagrams, and cross-system process mapping
- Oversee integration execution using MuleSoft (preferred), including API-led architecture, error handling, and orchestration
- Ensure technical deliverables adhere to CI/CD practices using GitHub, Gearset, SFDX, automated testing, and environment governance
- Oversee sandbox strategy, environment syncs, and release sequencing across DEV QA UAT PROD
- Enforce release governance, quality gates, risk management, and deployment compliance
- Act as the primary point of contact for program sponsors, product leadership, and senior technical stakeholders
- Communicate status, risks, and decisions effectively across all levels of the organization
- Manage external system integrators and vendor partners to ensure performance, quality, and contractual alignment
- Track project KPIs, delivery velocity, risk registers, RAID logs, and overall program health
Requirements:
- Bachelor degree in Computer Science, Information Systems, Engineering, or related field
- 10+ years of experience managing Salesforce or enterprise SaaS technology projects
- 6+ years of experience as a Technical Project Manager or Program Manager in complex multi-system environments
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Health Cloud, Experience Cloud, and custom solutions
- Working knowledge of Apex, Flows, Lightning components, Salesforce APIs, and data integrations
- Experience delivering integration projects using MuleSoft or similar middleware (Snaplogic, Dell Boomi, Informatica etc..)
- Experience with Agile delivery frameworks, CI/CD pipelines, Git branching strategies, and DevOps tooling (GitHub, Gearset, SFDX)
- Demonstrated success managing cross-functional, multi-vendor teams
- Experience in healthcare, financial services, insurance, or other regulated industries
- Working knowledge of Health Cloud provider/patient data models and care coordination workflows
- Certification(s): Salesforce Administrator, Salesforce Platform App Builder, CSM, or SAFe certifications
- Strong background in automation testing frameworks and release governance
- Experience partnering with global consulting firms or managing large-scale multi-vendor programs
- Exposure to Enterprise Architecture practices and API governance models