Manager, Customer Success

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Manager, Customer Success will lead a team focused on driving customer adoption, satisfaction, and retention while ensuring exceptional value and measurable impact through mental healthcare solutions.

Responsibilities:

• Lead and develop a team of Customer Success Managers supporting our SMB and Mid-Market customers
• Drive operational excellence in onboarding, engagement, and renewal processes
• Partner cross-functionally with Sales, Product, and Clinical teams to ensure a seamless customer experience
• Analyze account performance to identify risks and opportunities, proactively managing outcomes
• Build executive relationships with key clients and ensure alignment on business goals and care impact
• Maintain a deep understanding of our product and service offering to serve as a trusted advisor
• Guide Customer Success Managers on how to tackle escalations and opportunities within their book of business

Requirements:

• 5+ years of experience in customer success or account management, with at least 2 years in a people leadership role
• Proven track record of driving client outcomes and managing enterprise accounts
• Strong communication, analytical, and relationship-building skills
• Experience in B2B SaaS, healthcare, or mental health industries
• Comfortable working in a remote-first, fast-paced environment