7Seventy RecruitingRemote
Customer Service Representative - $18.00 per hour
United States
Full-time
2 hours ago
$18 USD
Key skills
Telephone-based customer serviceActive listeningProblem-solving abilitiesAuto dialer experienceBilingual English/SpanishTyping speed 35 WPMProficient computer skillsData entry experienceCommunication
About this role
7Seventy Recruiting is seeking a detail-oriented and service-driven Customer Service Representative to help individuals navigate important benefit-related processes. This role focuses on providing professional, compassionate, and efficient support to customers through phone and email communication.
Responsibilities:
- Interact with customers via telephone and email to provide support and information regarding services
- Collect, verify, and enter customer information accurately into internal systems
- Respond to customer questions and complaints in a professional and timely manner
- Escalate complex issues to specialists or appropriate team members when necessary
- Ensure proper follow-up actions are taken to fully resolve customer concerns
- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions
- Perform additional related administrative duties as assigned
Requirements:
- High school diploma or G.E.D. required; Associate's degree preferred
- Minimum of two years of telephone-based customer service or call center experience
- Prior experience handling inbound or outbound calls required
- Ability to speak and type simultaneously
- Typing speed of at least 35 words per minute (typing test required)
- Strong reading, writing, and verbal communication skills
- Excellent active listening and problem-solving abilities
- Service-oriented mindset with the ability to resolve customer grievances
- Proficient computer skills and ability to quickly learn new software systems
- Experience with data entry and maintaining accurate digital records
- Ability to pass a background check
- Reliable attendance and ability to remain seated for extended periods
- Must reside in one of the following states: New York, New Jersey, FL, GA, IL, IN, MA, NC, NV, PA, SC, TX, or WV
- Must maintain a quiet, distraction-free home office environment
- Must have a desk, chair, and basic home office setup
- Personal high-speed internet required (Wi-Fi not permitted; must use a wired ethernet connection)
- Minimum internet speed of 100 Mbps download and 20 Mbps upload
- Must remain logged into the work system and available to answer calls during scheduled work hours
- Associate's degree preferred
- Auto dialer experience highly preferred
- Bilingual English/Spanish is a plus