Customer Experience Representative, Change of Service

Comcast is a leading media and technology company that drives innovation to create exceptional entertainment and online experiences. The Customer Experience Representative role focuses on providing end-to-end support for customers looking to modify their services while generating new revenue opportunities and ensuring a positive customer experience.

Responsibilities:

• Sales & Customer Engagement: Consistently meet or exceed sales targets by responding to inbound inquiries, engaging new and existing customers through consultative techniques, identifying needs, overcoming objections, and recommending tailored solutions
• Customer Support & Relationship Building: Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities. Build positive, lasting relationships through transparent communication and accurate information
• Product & Process Expertise: Educate customers on products and services using available tools and resources while adhering to established sales and operational processes to ensure consistency, compliance, and quality
• Professionalism & Integrity: Maintain a respectful, friendly, and professional demeanor. Apply sound judgment within company policies and guidelines, including safeguarding Customer Proprietary Network Information (CPNI) and Personally Identifiable Information (PII)
• Communication & Interpersonal Skills: Demonstrate strong listening, verbal, and written communication skills, along with effective problem-solving and de-escalation techniques in high-pressure or challenging situations
• Adaptability & Growth Mindset: Operate effectively in a fast-paced, dynamic, and virtual environment. Show resilience under pressure and proactively engage in continuous learning through training, coaching, and team meetings
• Collaboration & Teamwork: Work closely with peers and cross-functional teams to achieve departmental goals and deliver a seamless customer experience
• Technical Proficiency: Navigate multiple systems efficiently, process transactions accurately, and utilize standard office tools (keyboard, mouse, headset) to maintain productivity
• Reliability & Flexibility: Maintain consistent and punctual attendance. Be available for nights, weekends, variable schedules, and overtime as needed, while demonstrating willingness to take on additional responsibilities
• Coachability & Performance: Actively seek, receive, and apply feedback to improve performance. Achieve established goals and metrics while contributing to team success
• Other Duties: Perform additional responsibilities as assigned to support business objectives

Requirements:

• Some High School Coursework
• 0-2 Years of Relevant Work Experience
• Customer-Focused
• Workplace Organization
• Professional Etiquette
• Accountability
• Adaptability
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Must be flexible to work any assigned shift
• Maintain consistent and punctual attendance
• Be available for nights, weekends, variable schedules, and overtime as needed
• Demonstrate willingness to take on additional responsibilities
• Actively seek, receive, and apply feedback to improve performance
• Achieve established goals and metrics while contributing to team success
• Navigate multiple systems efficiently
• Process transactions accurately
• Utilize standard office tools (keyboard, mouse, headset) to maintain productivity
• Demonstrate strong listening, verbal, and written communication skills
• Apply sound judgment within company policies and guidelines
• Show resilience under pressure
• Engage in continuous learning through training, coaching, and team meetings
• Work closely with peers and cross-functional teams to achieve departmental goals
• Deliver exceptional service by addressing inquiries, resolving issues, and converting support interactions into sales opportunities
• Build positive, lasting relationships through transparent communication and accurate information
• Educate customers on products and services using available tools and resources
• Maintain a respectful, friendly, and professional demeanor