Banking Program Analyst

Block is a company focused on economic empowerment, and they are seeking a Banking Program Analyst to support their Change Management Program. This role is essential for overseeing changes to the Bank's products and ensuring compliance with regulatory requirements while fostering collaboration across various teams.

Responsibilities:

• Coordinate end-to-end change management review workflows for:
• New and altered customer-facing collateral (marketing, customer servicing materials, and other customer facing language used with SFS products/services)
• Product changes (changes to the way customers/prospective customers experience and interact with an SFS product/service)
• Credit and underwriting changes (changes to criteria and guidelines used to decision access to credit through SFS)
• Manage review schedules, timelines, and dependencies across multiple stakeholders
• Ensure review requirements are clearly communicated and consistently followed
• Support adherence to internal controls, governance standards, and regulatory expectations as outlined by policy or procedure
• Track approvals, feedback, and open items across all change management review types
• Follow up on outstanding questions and requests to drive timely completion of reviews
• Push approvals through required channels, including formal sign-off and escalation paths
• Maintain accurate records of review status, decisions, and approvals
• Explore ways to improve workflows through tooling and automation, including leveraging AI and emerging technologies to enhance visibility, efficiency, and scalability of review and approval processes
• Monitor Slack and other collaboration channels for review-related discussions and decisions and general conversation related to SFS products
• Track discussion threads to ensure follow-ups are completed and documented
• Capture, organize, and distribute meeting notes, decisions, and action items
• Provide clear, timely status updates to stakeholders
• Coordinate and schedule meetings with cross-functional teams
• Prepare agendas and meeting materials to support effective discussions
• Attend meetings to document outcomes, decisions, and next steps
• Assist in preparing committee meeting materials