Key skills
IP/DWDM networkingCiena network design toolsMulti-layer network architecturesSoftware design knowledgeTechnical DegreeBSEETelecommunications experienceCustomer advocacyTeam orientationEffective communicationProblem solvingPythonJavaC++CRAIAnalyticsSalesforceCommunicationProblem SolvingPresentation SkillsSalesFirewall
About this role
Ciena is a global leader in high-speed connectivity that prioritizes a people-first approach. They are seeking a motivated Pre-Sales IP/DWDM Sales Engineer to focus on US Government customer engagements, delivering Pre-Sales engineering activities and helping customers understand Ciena technology through product presentations and demonstrations.
Responsibilities:
- Perform network and applications engineering for multiple CIENA products
- Complete sophisticated network designs for customer application of networking products
- Proficient in use of Ciena network design and modeling tools
- Advise potential and current customers on application of products for next generation architectures
- Prepare quotations and assist in proposal preparation for Ciena products & upgrades
- Provide product and technical expertise to support Ciena Sales teams
- Prepare complex design and applications presentations
- Gain understanding of Salesforce and sales operations
- Up to 80% domestic and international travel required
- Performs other duties as assigned
- Work with customers every day on deployment, issues, etc – providing feedback into the larger Ciena team for resolution
- Explain product functionality to customers to ensure they fully understand how Ciena products will benefit their missions
- Bring feedback to the Account/PLM/R&D community to help improve product functionality in future releases
- Provide updates on the execution and status of customer engagements
- Travel to customers within US Government vertical
- Ensure overall customer deployment plans and timelines are driven to success and any limiting issues are optimally driven through the Ciena team
- Act as the customer advocate internally to Ciena
- Occasionally provide help to Product Verification teams as a way to gain early familiarity with new product or functionality
- Occasionally provide post-sales support in both remote and on-site capacities
- Work with Sales group and PLM/Marketing to develop and/or propose product improvements to meet customer requirements
- Although part of a larger group, the candidate must be able to work in a customer environment with limited on-site support assistance
- Sophisticated knowledge of fiber optic DWDM transmission and OTN switching systems
- Knowledge of multi-layer network architectures (IP, Ethernet, MPLS) and Core Routing/Switching technologies and protocols (BGP, OSPF, IS-IS, IGRP, G.8032, MPLS-TP, 802.1ag, etc) is required
- In depth knowledge of Route Optimization and Assurance, Segment Routing, EVPN and other Adaptive IP network architectures is a plus
- Software design and development knowledge (Linux, C/C++, Java, Python, REST, JSON, OpenFlow, OpenDaylight, ONOS, OpenStack, OPNFV, SDN, VMWare, etc.) is a plus
- Familiarity with automation, analytics and AI usage in networking operations is a plus
- Demonstrate working technical knowledge of Ethernet, Storage Networking (Fibre Channel, FICON), Software Defined Networking, Network Functions Virtualization, IP/MPLS, Encryption, WAN Optimization, Firewall, Virtual Routing and Virtualization
- The successful candidate will need to enjoy working daily with customers and have a “Customer First” demeanor to their role
- Effective communication and presentation skills
- Self-starter and self-manager with positive demeanor
- Team orientation, organized, and capable of independent work
- Multitasking: able to lead many projects simultaneously and appropriately resolve priorities
- Acumen for problem solving
- Ability to lead in an environment of change – flexibility, creativity and grit
- Ability to learn and grasp technical concepts related to products being developed
- Able to work optimally and communicate at all levels within the Ciena workforce
Requirements:
- Must be a US citizen with the ability to obtain a security clearance
- Sophisticated knowledge of fiber optic DWDM transmission and OTN switching systems
- Knowledge of multi-layer network architectures (IP, Ethernet, MPLS) and Core Routing/Switching technologies and protocols (BGP, OSPF, IS-IS, IGRP, G.8032, MPLS-TP, 802.1ag, etc) is required
- Effective communication and presentation skills
- Self-starter and self-manager with positive demeanor
- Team orientation, organized, and capable of independent work
- Multitasking: able to lead many projects simultaneously and appropriately resolve priorities
- Acumen for problem solving
- Ability to lead in an environment of change – flexibility, creativity and grit
- Ability to learn and grasp technical concepts related to products being developed
- Able to work optimally and communicate at all levels within the Ciena workforce
- Technical Degree or BSEE preferred or meaningful work experience
- 6-8 years telecommunications proven experience
- Prior experience as a contributor on a sales focused account team
- In depth knowledge of Route Optimization and Assurance, Segment Routing, EVPN and other Adaptive IP network architectures is a plus
- Software design and development knowledge (Linux, C/C++, Java, Python, REST, JSON, OpenFlow, OpenDaylight, ONOS, OpenStack, OPNFV, SDN, VMWare, etc.) is a plus
- Familiarity with automation, analytics and AI usage in networking operations is a plus