About this role
ResultsCX is a premier customer experience partner that focuses on delivering exceptional customer journeys. The Bilingual Healthcare agents assist customers with healthcare-related inquiries in both English and Spanish, handling various tasks from updating personal information to supporting orders.
Responsibilities:
- Help ResultsCX customers with a wide range of healthcare related inquiries in both English and Spanish
- Handle both inbound calls and outbound campaigns to inform customers about changes that may affect them
Requirements:
- High school diploma or GED required
- Ability to type 25 words per minute
- Intermediate/advanced technical proficiency
- Open availability between 7am-2am EST 7 days a week
- Must live in the state of Oklahoma
- A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
- High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
- Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
- 2 dedicated computer monitors minimum 13 inches or larger
- A VoIP USB Headset with microphone and a Web Cam for Training
- Dedicated workspace in your home that is free of background noise and distractions