Bilingual Customer Service Healthcare Representative - Statewide in Oklahoma

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. They are seeking Bilingual Healthcare agents to assist customers with healthcare-related inquiries in both English and Spanish, handling inbound and outbound calls to provide support and information about health insurance and benefits.

Responsibilities:

• Help customers with a wide range of healthcare related inquiries in both English and Spanish
• Handle both inbound calls and outbound campaigns to inform customers about changes that may affect them
• Support completing orders and requests to update personal information on accounts

Requirements:

• High school diploma or GED required
• Ability to type 25 words per minute
• Intermediate/advanced technical proficiency
• Open availability between 7am-2am EST 7 days a week
• Must live in the state of Oklahoma
• A PC or laptop running Windows 10 operating system (NO Mac, Chromebook, Tablet or Smartphone)
• High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable, (WIFI is not acceptable)
• 2 dedicated computer monitors minimum 13 inches or larger
• A VoIP USB Headset with microphone and a Web Cam for Training
• Dedicated workspace in your home that is free of background noise and distractions