Site Reliability Engineer 2

Granicus is a company focused on transforming the Govtech industry by building technology that connects governments with their constituents. They are seeking a Site Reliability Engineer (SRE 2) to ensure the reliability and performance of their services while collaborating closely with software engineers and managing production support.

Responsibilities:

• Provide production support on a shift according to the team on-call roster
• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support
• Work on SREs backlog items
• Continuously monitor the health and performance of our services, systems, and infrastructure
• Respond to alerts and incidents promptly to ensure high availability
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention
• Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence
• Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance
• Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes
• Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team
• Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth
• Implement and adhere to security best practices to protect our systems and data

Requirements:

• Good understanding of networking and cloud services (Azure preferred, AWS, Google Cloud)
• Experience with scripting languages such as Powershell, Python, Bash, or Ruby
• Strong understanding of SQL databases and ability to read and write SQL
• Experience with monitoring and logging tools (e.g., Elastic), version control systems (e.g., Git), and CI/CD pipelines
• Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues
• Excellent verbal and written communication skills, with the ability to work effectively in a team environment
• Eagerness to learn new technologies and improve existing skills
• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience
• Provide production support on a shift according to the team on-call roster
• Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support
• Work on SREs backlog items
• Continuously monitor the health and performance of our services, systems, and infrastructure
• Respond to alerts and incidents promptly to ensure high availability
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention
• Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence
• Participate in the design and implementation of system improvements to enhance reliability, scalability, and performance
• Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes
• Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team
• Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth
• Implement and adhere to security best practices to protect our systems and data
• Minimum Four years experience in a SRE, Devops and Production support
• Relevant certifications such as AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer, or similar