Director of Engineering, Loyalty & Promos

Fanatics is building a leading global digital sports platform, and they are seeking a Director of Engineering, Loyalty & Promos to own the technical strategy and delivery of their loyalty and promotions platform. The role involves leading cross-functional engineering teams, driving operational excellence, and collaborating with product and platform leaders to enhance customer rewards experiences.

Responsibilities:

• Lead and grow multiple engineering teams delivering reliable, scalable, cost-effective software; evolve architecture and engineering standards
• Partner with Product and Platform leaders to shape priorities, sequencing, and technical strategy; provide input on product capabilities and trade-offs
• Own domain strategy and execution: set direction, align across adjacent domains, and ensure decisions scale beyond your immediate area
• Build org health: attract, develop, and retain engineering talent; ensure role clarity, succession planning, and leadership growth
• Drive operational excellence with clear reliability, performance, and cost goals; continuously improve engineering practices
• Optimize for developer experience: establish DX goals/metrics and remove friction in tools, processes, and platform capabilities
• Resolve architectural contention and guide teams toward pragmatic, maintainable solutions (simplify/optimize/extend as appropriate)
• Communicate outcomes and org health via KPIs, metrics, and status updates to executives and key stakeholders; represent the org as needed (including occasional travel)
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities

Requirements:

• 10+ years in software engineering, including 5+ years leading leaders (managing engineering managers)
• Proven ability to lead multiple teams and set/defend engineering quality and delivery standards
• Strong architecture and system design skills; able to decompose complex initiatives across teams
• Deep backend/distributed systems experience in designing and operating scalable, reliable services
• Strong judgment on prioritization and resourcing; can build a clear business case when needed
• Excellent communication and cross-functional leadership in a fast-paced, evolving environment
• Experience thriving in fast-paced, high-growth startup environments
• Experience with Kotlin and Kotlin MP
• Extensive experience creating, influencing, and leading cross-functional matrixed teams to deliver complex, organization-wide initiatives