BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)

Labcorp is seeking a Patient Billing Customer Service representative to join their Revenue Cycle Management Division. The role involves answering inbound calls from patients and assisting Spanish-speaking customers with their inquiries and payment plans.

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• 85% of calls will be assisting Spanish speaking customers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or equivalent
• One year of work experience
• Bilingual, fluent in Spanish/English
• Ability to work and learn in a fast-paced environment
• Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
• Attention to detail and focused
• Perform successfully in a team environment
• Excellent organizational skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent communication skills
• Energetic, passionate customer service
• Seek solutions to challenging patient billing issues
• Call center work experience
• Work experience in medical billing, customer service, insurance claims, and explanation of benefits (EOB)
• Patient billing