Sr. Analyst, Commercial Technologies Software Engineer

Cardinal Health is a company that manages the enterprise's portfolio of commercial technologies to enhance customer experience. The Sr. Analyst in Commercial Technologies Software Engineering will develop back-end solutions, manage engineering projects, and collaborate with product managers to improve business performance.

Responsibilities:

• Support automation solutions for source, deploy, pipeline, configuration management
• Work with development and product management teams to transition and operate cloud-based workloads
• Continually review and recommend improvements to operational processes and procedures
• Look for opportunities to automate anything and everything
• Ensure Monitoring and Alerting Standards are tested in transition and followed in production
• Ensure migrated workloads maintain compliance with Security and Governance standards
• Ensures the health of the service meets defined service level expectations
• Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement
• Perform special projects or tasks as assigned by Team Leader or Management
• Apply knowledge of cloud technologies and services in daily operations
• Utilize Agile methodologies (Scrum, Kanban) to support team workflows
• Follow IT operations practices aligned with the ITIL framework
• Provide build and operations expertise with a focus on automation, performance, monitoring, logging, security, backups/HA/DR, and compliance
• Maintain and enforce operational processes and standards in production
• Create, update, and maintain documentation
• Fulfill service requests efficiently and accurately

Requirements:

• 2-4 years of experience
• Bachelor's degree in related field, or equivalent work experience
• 1 Year of experience with GCP or AWS, certification desired
• 3 Years of experience with Enterprise ITIL Processes
• 3 Years of experience with monitoring enterprise systems
• 3 Years of experience in data center domains (server, network, storage, security)
• 3 Years of experience with server and directory service technologies (Windows, Linux, AD, DNS)
• Excellent organizational skills, and oral and written communication skills
• Security compliance experience such as ITIL, PCI, ISO 27001, HIPAA or SOX
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
• Ability to apply critical thinking to all aspects of the position
• Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities
• Strong problem‑solving and troubleshooting abilities
• Systems administration experience with Windows and Linux
• Proficiency in scripting languages such as PowerShell, Bash, and Python
• Experience with enterprise monitoring tools for infrastructure and applications
• Knowledge of ITIL frameworks, including Transition, Operations, and Continuous Improvement
• Experience using enterprise ITSM and CMDB tools
• Understanding of data networking (routing, firewalls, load balancers, DNS)
• Familiarity with relational and NoSQL databases
• Hands‑on experience with DevOps automation tools (GIT, CodeCommit, Jenkins, Jarvis, Chef, Puppet, Ansible)
• Experience with container platforms and orchestration (Docker, GCP services, AWS ECS)
• Understanding of storage architectures and technologies
• Knowledge of security principles including access management and key management
• Experience with cloud architectures and cloud automation (Infrastructure as Code, especially in GCP)
• Understanding of SDLC, CI/CD methodologies, and pipeline workflow concepts
• Familiarity with risk, security, and audit compliance practices