Cardinal Health is a company that manages the enterprise's portfolio of commercial technologies to enhance customer experience. The Sr. Analyst in Commercial Technologies Software Engineering will develop back-end solutions, manage engineering projects, and collaborate with product managers to improve business performance.
Responsibilities:
- Support automation solutions for source, deploy, pipeline, configuration management
- Work with development and product management teams to transition and operate cloud-based workloads
- Continually review and recommend improvements to operational processes and procedures
- Look for opportunities to automate anything and everything
- Ensure Monitoring and Alerting Standards are tested in transition and followed in production
- Ensure migrated workloads maintain compliance with Security and Governance standards
- Ensures the health of the service meets defined service level expectations
- Participate in incident management and communications, including follow-up with problem resolution post-mortem, and process improvement
- Perform special projects or tasks as assigned by Team Leader or Management
- Apply knowledge of cloud technologies and services in daily operations
- Utilize Agile methodologies (Scrum, Kanban) to support team workflows
- Follow IT operations practices aligned with the ITIL framework
- Provide build and operations expertise with a focus on automation, performance, monitoring, logging, security, backups/HA/DR, and compliance
- Maintain and enforce operational processes and standards in production
- Create, update, and maintain documentation
- Fulfill service requests efficiently and accurately
Requirements:
- 2-4 years of experience
- Bachelor's degree in related field, or equivalent work experience
- 1 Year of experience with GCP or AWS, certification desired
- 3 Years of experience with Enterprise ITIL Processes
- 3 Years of experience with monitoring enterprise systems
- 3 Years of experience in data center domains (server, network, storage, security)
- 3 Years of experience with server and directory service technologies (Windows, Linux, AD, DNS)
- Excellent organizational skills, and oral and written communication skills
- Security compliance experience such as ITIL, PCI, ISO 27001, HIPAA or SOX
- Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives
- Ability to apply critical thinking to all aspects of the position
- Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities
- Strong problem‑solving and troubleshooting abilities
- Systems administration experience with Windows and Linux
- Proficiency in scripting languages such as PowerShell, Bash, and Python
- Experience with enterprise monitoring tools for infrastructure and applications
- Knowledge of ITIL frameworks, including Transition, Operations, and Continuous Improvement
- Experience using enterprise ITSM and CMDB tools
- Understanding of data networking (routing, firewalls, load balancers, DNS)
- Familiarity with relational and NoSQL databases
- Hands‑on experience with DevOps automation tools (GIT, CodeCommit, Jenkins, Jarvis, Chef, Puppet, Ansible)
- Experience with container platforms and orchestration (Docker, GCP services, AWS ECS)
- Understanding of storage architectures and technologies
- Knowledge of security principles including access management and key management
- Experience with cloud architectures and cloud automation (Infrastructure as Code, especially in GCP)
- Understanding of SDLC, CI/CD methodologies, and pipeline workflow concepts
- Familiarity with risk, security, and audit compliance practices