Principal, Product Program Manager

Pearson is the world's lifelong learning company, dedicated to helping people realize their potential through learning. The Principal, Product Program Manager will shape and evolve the delivery tools and practices within the Pearson Virtual Schools Product & Technology organization, ensuring effective collaboration and continuous improvement across teams.

Responsibilities:

• Driving standardization in tooling, governance, and reporting across the product development lifecycle
• Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization
• Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation
• Guide teams on structuring work in Jira to support effective planning, reporting, and execution
• Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues
• Champion agile ways of working by helping teams adopt and tailor practices to their context
• Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices
• Facilitate communities of practice and strategic learning forums to support continuous improvement
• Serve as a change leader during process or tool changes
• Define and uphold the 'Rhythm of Business' for delivery operations (planning cadences, review cycles, reporting norms)
• Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively
• Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency
• Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact
• Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics

Requirements:

• 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields
• Deep understanding of agile frameworks and their practical application across multiple teams
• Proven expertise in Jira workflow design, system configuration, automation, and governance
• Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency
• Experience improving and maturing organization-wide delivery practices and cadences
• Excellent communication, facilitation, and coaching skills
• Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills
• Ability to drive change and influence stakeholders without direct authority
• Experience with Confluence, Jira Cloud, or similar collaboration tools