Key skills
Information security auditSOC 2 complianceISO complianceHigh-growth technology experienceTicket-based task managementAICustomer Success
About this role
Aimhire is an AI-native compliance platform trusted by over 700 fast-growing companies. They are seeking a Customer Success Manager to own client relationships post-sale, focusing on maximizing platform usage and compliance completion rates through onboarding, adoption, renewals, and expansion.
Responsibilities:
- Respond to customer messages within 5 minutes
- Conduct regular check-ins to demonstrate ROI
- Proactively drive product adoption across accounts
- Identify upsell and expansion opportunities
- Partner with high-growth companies
- Ensure customer teams clearly understand the value delivered
Requirements:
- Information security audit experience or hands-on experience with SOC 2 / ISO compliance
- Experience handling a high volume of repetitive, ticket-based tasks
- Experience working with startups or high-growth technology companies