Director, Commercial Project Management

Twist Bioscience is a company that synthesizes genes from scratch, known as 'writing' DNA. They are seeking a Director of Commercial Project Management to oversee project management for critical commercial programs, ensuring successful project initiation and completion that drives customer satisfaction and supports commercial objectives.

Responsibilities:

• Lead and develop two Project Management Managers, setting clear priorities, performance expectations, and grow capabilities aligned to commercial objectives
• Provide strategic oversight of the project management function, ensuring consistent execution in support of Sales and revenue goals
• Act as the senior escalation point for high-value, complex customer projects, ensuring a high-touch, commercially focused response
• Oversee critical project phases including feasibility, scoping, resourcing, execution, risk management, and delivery to commercial success
• Align project priorities, capacity, timelines, and budgets with quarterly and annual Sales targets
• Partner with operations leadership and scientific teams to resolve complex issues and implement scalable, commercially viable workflows
• Deliver concise, executive-level project and forecast updates to Sales Leadership, Finance, and other key stakeholders
• Maintain a high-level view of project pipeline and WIP, reporting status, risks, and commercial impact in weekly leadership reviews
• Define and track key project and commercial metrics, including revenue conversion, on-time delivery, and capacity utilization
• Support Sales enablement through strategic input on proposals, SOWs, service offerings, and selective customer engagements

Requirements:

• 8+ years of progressive project management experience in life sciences or a related field, with 4+ years in a high-impact, customer-facing or commercial leadership role
• Bachelor's degree in Biology, Chemistry, or a related field required
• Demonstrated strategic ability in managing the entire customer journey, from initial inquiry through service delivery and post-project engagement
• Strong commercial understanding of service offerings, customer workflows, and their direct impact on revenue
• Proven ability to influence, lead, and collaborate effectively with cross-functional executive teams, customers, internal operations, and the Sales organization
• Exceptional track record of successfully managing large-scale, complex projects to exceed customer expectations and meet commercial objectives
• Exceptional leadership, teamwork, and executive-level communication skills
• A proactive, high-energy, and positive attitude with a strategic, results-driven mindset
• advanced degree (e.g., MS, MBA, PhD) and/or significant hands-on laboratory experience are a significant plus