Salesforce Lead Business Consultant

Perficient is a global AI-first consultancy that partners with innovative enterprises to deliver business results through AI. The Salesforce Lead Business Consultant is responsible for identifying and delivering business solutions, managing client relationships, and facilitating project requirements while mentoring junior consultants.

Responsibilities:

• Build trusted client relationships through proactive account management and effective project delivery
• Establishes knowledge of client business challenges and priorities to translate into opportunities
• Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner
• Helps deliver presentations to clients and management teams
• Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards
• Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams
• Works with customers to establish approved wireframes and mock-ups for solutions
• Assists project team to establish high, mid, and micro level plans for project team
• Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria
• Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
• Helps establish project test strategy, methodologies, test plans as well as assist with test execution
• Instills team commitment to company delivery methodologies and practices

Requirements:

• Bachelor's Degree
• Hands-on experience using CRM Analytics, Tableau, or comparable reporting tools
• 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience
• Minimum 4 years consulting industry experience working with external clients
• Experience working in an Agile environment
• Deep understanding of iterative development methodologies
• Excellent knowledge and understanding of current technologies and complex enterprise level applications
• Skilled ability to obtain, understand and respond strategically to client needs
• Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
• Strong analytical, problem solving and conflict resolution skills
• Energetic, motivated, service-oriented, and be able to multi task
• Proven track record of delivering on time, on budget, and meeting client commitments
• Excellent listening, oral, and written communication skills
• Excellent facilitation, presentation, and reporting skills
• Excellent interpersonal and teamwork skills
• Flexible to new situations and challenges
• Flexibility to travel up to 25 percent
• Degree in Computer Science or Engineering
• Strong understanding of complex Internet based enterprise level applications
• Project management experience
• Prior professional Salesforce and Analytics experience
• Scrum or Product Owner certification