Enterprise Customer Success Manager

Narvar is a growing company focused on simplifying the everyday lives of consumers through their post-purchase platform. They are hiring an Enterprise Customer Success Manager to ensure customer health and success, engage clients, and collaborate with teams to drive product development and customer satisfaction.

Responsibilities:

• Own the health and success of your customers from go-live through to renewal and expansion
• Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
• Use data insights to track client health, and forecast and mitigate risk of churn
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development that maps back to the needs of Narvar’s retailers
• Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
• Contribute to the scalability of the customer success team through documentation and process optimization

Requirements:

• Minimum of 4+ year's experience as a Customer Success Manager at a SaaS company and have worked with demanding enterprise-size accounts
• Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
• Influence product, success, support, and sales teams to get things done
• Enjoy working in a fast-paced environment and have strong project management and communication skills
• Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
• Articulate the value proposition of a technology platform to meet client needs
• Comfortable collaborating with both technical and business teams
• BA/BS
• Domain knowledge of retail, e-commerce, or logistics is a plus
• Previous start-up experience strongly preferred