ServiceNow Platform Engineer

LightFeather is seeking an experienced ServiceNow Platform Engineer to lead hands-on platform engineering efforts, with a strong emphasis on upgrade execution, platform governance, and enterprise environment management. This role focuses on maintaining platform stability, leading upgrade cycles, managing integrations, and ensuring adherence to governance processes.

Responsibilities:

• Lead technical planning and hands-on execution of ServiceNow platform upgrades and monthly patching cycles
• Manage full end-to-end upgrade processes, including skipped record review and decision-making on reverting to out-of-the-box functionality versus retaining customizations
• Perform post-clone cleanup activities and coordinate instance refreshes across Development, UAT, and Production environments
• Design, develop, and maintain scoped applications using ServiceNow Studio
• Manage and troubleshoot integrations using IntegrationHub, REST/SOAP web services, and MID Servers
• Troubleshoot API failures, MID Server connectivity issues, and authentication mechanisms including OAuth and Mutual Authentication
• Utilize the ServiceNow Application Repository to manage version-controlled, multi-instance releases
• Ensure adherence to strict Change Request (CR) protocols and release governance standards to prevent unauthorized deployments
• Conduct root cause analysis for platform performance degradation, complex script errors, and database slow queries
• Utilize platform diagnostic tools including Script Debugger, Background Scripts, Log Analytics, stats.do, Transaction Logs, All Active Transactions, and Node analysis
• Proactively identify and resolve system bottlenecks before impacting end users
• Provide technical direction and mentorship to junior developers
• Provide regular status updates to leadership and proactively communicate risks or blockers
• Participate in customer-facing discussions during release schedules and collaborate with scoped application teams to provide technical guidance

Requirements:

• U.S. Citizenship and active Secret clearance
• 3–5+ years of ServiceNow development and platform engineering experience
• Proven hands-on experience managing at least 2–3 full end-to-end ServiceNow platform upgrade cycles in a large-scale enterprise environment
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• At least one ServiceNow Certified Implementation Specialist (CIS) certification (Discovery, ITSM, or equivalent product area)
• Expert-level knowledge of Scoped Application architecture and ServiceNow Studio
• Strong experience with IntegrationHub, REST/SOAP web services, and MID Server management
• Experience utilizing the ServiceNow Application Repository for controlled release management
• Mastery of ServiceNow troubleshooting and diagnostic tools
• Strong understanding of platform performance optimization and enterprise governance controls
• Excellent communication skills with the ability to execute architect designs independently
• Experience with recent ServiceNow upgrades such as Xanadu or Zurich
• Experience working in high-governance or federal contracting environments
• Familiarity with release management tools such as AES or CI/CD pipelines
• Strong foundation in ITSM modules and enterprise platform performance maintenance