Lead Customer Solutions Engineer - Risk Applications

Westinghouse Electric Company is an innovative leader in providing clean energy solutions. The Lead Customer Solutions Engineer will focus on defending and growing the company's market share in engineering products and services related to Risk Applications, engaging with customers to understand their needs and develop tailored solutions.

Responsibilities:

• Develop customer relationships at multiple levels of the customer's organization to understand the customer's near- and long-term needs, preferences, alternate vendors, timing, and other restrictions/limitations. This will include demand creation, offer development, P&L ownership, resource planning, and IP protection
• Using knowledge of the relevant Westinghouse products, develop commercial offers with, customer-specific value propositions – the right product at the right time at the right price
• Collaborate with Global Product Management to set product strategy
• Follow the project execution and customer interactions, and address customer issues. to facilitate understanding of customer needs and create PRA style proposals with value propositions to meet customer needs and secure OE
• Accountable for OE and opportunity pipeline growth for product/technology areas
• Aggregate financials, OE, pipeline growth, and MAS for all relevant product areas
• Provide feedback to relevant internal organizations to ensure needed products, if not available, are developed in time to support customers' needs. Develop the business cases necessary to support the investment
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations
• Engage on emergent customer issues, leading the team until project management is available and engaged, working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution
• Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth. Collaborate with Lead the organizations resource managers to produce high quality proposals
• Maintain a good understanding of Intellectual Property (IP) aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Oversee approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS
• Collaborate and co-ordinate with internal peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas

Requirements:

• Bachelor's Degree in Engineering or related technical discipline
• 5+ years of experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels
• Familiarity with Nuclear Power Plant design and operations (actual utility experience preferred)
• Familiarity with Knowledge of Nuclear Power Plant PRA models and risk-informed applications, the current market drivers and participants, customers, and multiple levels of PRA practitioners and leadership