Delivery Manager (Individual Contributor) - NetSuite ACS (Products Team)

NetSuite is a leading provider of cloud-based business management software, and they are seeking an Advanced Customer Support Delivery Manager to join their team. The role involves building strategic relationships with customers, providing guidance on the use of NetSuite products, and collaborating with various teams to ensure customer success.

Responsibilities:

• Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen
• Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations
• Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions
• Supports the business development efforts by pursuing new opportunities and extensions
• Collaborates with the consulting sales team by providing domain expertise
• Resolves complex customer issues by recommending and implementing solutions
• Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack

Requirements:

• Relevant industry experience in the areas of process improvement, accounting, or consulting on back office best practices
• Proven ability to build relationships with customers and partners
• Experience with an ERP or other business application in an administrator or daily user role
• Proven ability to highlight the benefits of the software to non-users or other departments
• Ability to analyze business needs to help ensure Oracle solution meets the customer's objectives
• Ability to exercise judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions
• Ability to provide direction and mentoring to project teams
• Ability to effectively influence customer leadership on key decisions
• Ability to support business development efforts by pursuing new opportunities and extensions
• Ability to collaborate with the consulting sales team by providing domain expertise
• Ability to resolve complex customer issues by recommending and implementing solutions
• Demonstrated expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products
• Professional level of English
• Proficiency of French for candidates residing in Quebec, otherwise it is considered an asset