Customer Service Manager - Remote - Work from Home

The Walker Financial Group is seeking a Customer Service Manager who will assist clients in understanding their life insurance options while working remotely. The role involves supporting clients with coverage questions, building long-term relationships, and providing exceptional service without cold calling.

Responsibilities:

• Support clients with coverage questions and policy updates
• Work with warm leads (no cold calling)
• Build long-term relationships through exceptional service
• Receive ongoing training and mentorship

Requirements:

• Experience in customer service or sales, preferably in the insurance industry
• Ability to support clients with coverage questions and policy updates
• Strong relationship-building skills
• Motivated and coachable attitude
• Willingness to work with warm leads
• Experience with life insurance products
• Previous remote work experience
• Strong communication skills