Business Intelligence Data Analyst

SimplePractice is dedicated to improving access to quality care for health and wellness clinicians through innovative software solutions. The Business Intelligence Data Analyst will analyze data to drive decisions, improve customer outcomes, and support Customer Success operations by building impactful dashboards and reports.

Responsibilities:

• Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
• Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
• Translate business needs into analytical frameworks and actionable insights
• Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
• Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
• Ensure data accuracy, integrity, and consistency across reporting sources

Requirements:

• 3+ years of experience in a data analyst, business intelligence, or related role
• A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field
• Advanced SQL skills and experience working with relational databases
• Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
• Strong analytical thinking and ability to distill complex data into clear insights
• Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Masters degree
• 6+ years of experience in a data analyst, business intelligence, or related role
• Experience with customer lifecycle analysis
• Familiarity with dbt, Snowflake, or cloud data warehouses