CLM Senior Business Analyst

Epiq is a company where employees are passionate about their work. They are seeking a detail-oriented and analytical Senior Business Analyst with expertise in Contract Lifecycle Management (CLM) to contribute to CLM implementation projects and support clients in optimizing contract management processes.

Responsibilities:

• Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects
• Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements
• Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals
• Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management
• Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance
• Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review
• Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards
• Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation
• Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality
• Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution
• Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality
• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements
• Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement
• Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics
• Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives

Requirements:

• Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus
• 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software
• Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, ContractPodAi)
• Proficiency in process mapping and business analysis techniques
• Experience with CLM configuration and understanding of contract lifecycle processes
• Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics
• Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders
• Proven ability to build and maintain positive client relationships
• Detail-oriented and self-motivated, with a commitment to delivering high-quality work