Senior Solution Engineer

NiCE is a global leader in software solutions, known for delivering exceptional customer experiences and driving digital transformation. The Senior Solution Engineer will lead the technical sales process, focusing on solutions development, customer engagement, and delivering impactful demonstrations that align with client needs.

Responsibilities:

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value
• Lead in all technical aspects of the sales process
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate
• Actively contribute to a team approach with account executives and overlay teams
• Able to promptly respond to functional and technical elements of RFIs/RFPs

Requirements:

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees
• Experience/knowledge of CCaaS, CX, and Conversational AI solutions
• Experience/knowledge selling a full suite of SaaS products
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)