Senior Solutions Engineer

Netcraft is the global leader in cybercrime detection and disruption, serving as a trusted partner for major corporations and governments. The Senior Solutions Engineer will act as a strategic technical advisor for enterprise prospects and customers, helping them adopt and maximize the benefits of Netcraft’s cybercrime disruption platform while ensuring long-term customer success.

Responsibilities:

• Leading highly tailored demonstrations, strategic workshops, and proofs-of-concept that show how Netcraft’s platform solves enterprise-scale challenges
• Developing a deep understanding of each customer’s environment, business objectives, and threat landscape, and translating those into actionable recommendations
• Acting as the “voice of the customer” to internal teams, shaping product direction and prioritizing enhancements based on enterprise needs
• Partnering with Sales, Technical Operations, Account Management, Engineering, and Product to drive complex opportunities, influence technical decision-makers, and build long-term strategic relationships
• Drafting and delivering compelling technical proposals aligned to customer risk, governance, and security initiatives
• Identifying opportunities to expand Netcraft’s footprint within accounts by mapping customer outcomes to our broader service portfolio
• Ensuring seamless onboarding and enterprise rollout by working cross-functionally to remove roadblocks, optimize deployment plans, and maximize customer satisfaction
• Positioning Netcraft as a trusted advisor by staying current on evolving cybercrime techniques, infrastructure abuse patterns, and threat mitigation best practices

Requirements:

• Proven experience in Enterprise B2B SaaS or cybersecurity, in a technical customer-facing role (Solutions Engineering, Sales Engineering, Technical Consulting, or similar)
• Ability to earn trust with senior technical and business stakeholders—from CISOs and security architects to engineering teams and legal/compliance groups
• Strong communication and influencing skills, with the ability to present complex security concepts clearly and confidently
• A consultative, strategic mindset and the ability to diagnose customer challenges and align solutions to measurable outcomes
• High degree of ownership and organization; able to manage multiple enterprise opportunities, stakeholders, and timelines concurrently
• Customer-first mindset and collaborative spirit—thriving in a team that works cross-functionally toward shared goals
• Curiosity about cybercrime, threat intelligence, and internet infrastructure
• Broad understanding of security, networking fundamentals, and/or internet architecture highly beneficial