Netcraft is the global leader in cybercrime detection and disruption, serving as a trusted partner for major corporations and governments. The Senior Solutions Engineer will act as a strategic technical advisor for enterprise prospects and customers, helping them adopt and maximize the benefits of Netcraft’s cybercrime disruption platform while ensuring long-term customer success.
Responsibilities:
- Leading highly tailored demonstrations, strategic workshops, and proofs-of-concept that show how Netcraft’s platform solves enterprise-scale challenges
- Developing a deep understanding of each customer’s environment, business objectives, and threat landscape, and translating those into actionable recommendations
- Acting as the “voice of the customer” to internal teams, shaping product direction and prioritizing enhancements based on enterprise needs
- Partnering with Sales, Technical Operations, Account Management, Engineering, and Product to drive complex opportunities, influence technical decision-makers, and build long-term strategic relationships
- Drafting and delivering compelling technical proposals aligned to customer risk, governance, and security initiatives
- Identifying opportunities to expand Netcraft’s footprint within accounts by mapping customer outcomes to our broader service portfolio
- Ensuring seamless onboarding and enterprise rollout by working cross-functionally to remove roadblocks, optimize deployment plans, and maximize customer satisfaction
- Positioning Netcraft as a trusted advisor by staying current on evolving cybercrime techniques, infrastructure abuse patterns, and threat mitigation best practices
Requirements:
- Proven experience in Enterprise B2B SaaS or cybersecurity, in a technical customer-facing role (Solutions Engineering, Sales Engineering, Technical Consulting, or similar)
- Ability to earn trust with senior technical and business stakeholders—from CISOs and security architects to engineering teams and legal/compliance groups
- Strong communication and influencing skills, with the ability to present complex security concepts clearly and confidently
- A consultative, strategic mindset and the ability to diagnose customer challenges and align solutions to measurable outcomes
- High degree of ownership and organization; able to manage multiple enterprise opportunities, stakeholders, and timelines concurrently
- Customer-first mindset and collaborative spirit—thriving in a team that works cross-functionally toward shared goals
- Curiosity about cybercrime, threat intelligence, and internet infrastructure
- Broad understanding of security, networking fundamentals, and/or internet architecture highly beneficial